The consumer shall bear all direct costs of returning the item (e.g. packaging, security, broadcasting).

If the customer resigns from the contract without giving a reason and does not inform the seller of the damage, the price returned to him may be reduced proportionally to the damage. If he withdraws on the basis of the warranty and informs that he has received the damaged package, the complaint should be accepted.

If we are interested in filing a complaint with the carrier, we should not accept such a shipment. Under the transport law, after the receipt of such a shipment, we lose the right to claim compensation from the carrier. The possibility of requesting the damage protocol to be written down within 7 days of receipt concerns only damage Not to be seen from outside.

The signature confirming receipt of the consignment shall not exclude the possibility of requesting the writing of the damage report on the spot or within 7 days of receipt.

The shipping cost depends on the number of items purchased in case of problems with the cost of the shipment please write a request message to: bok@cowboykid.pl