Returns and complaints

Online form

Withdrawal from the contract

Complete the fields below.

1Order details

2Returned products

3Confirmation

Customer and order details

First name *

Last name *

Email address * We can reply to your request at this address.

Phone number Optional field.

Order number *

Date the order was received *

Products covered by the withdrawal *

Reason for return You do not need to give a reason for withdrawal.

Refund method * Using the original payment method By transfer to the specified bank account

I hereby withdraw from the sales contract for the specified products and confirm that the details provided are correct. *

Fields marked * are required. Your data will only be used to process your withdrawal in accordance with our Privacy Policy.

Right of withdrawal

If you are an EU consumer who bought online, you generally have 14 days from delivery to withdraw from the contract without giving a reason. Some statutory exceptions apply, including goods made to order or clearly personalised.

To exercise this right, send an unambiguous withdrawal statement before the deadline to returns@cowboykid.pl. Return the goods without undue delay and no later than 14 days after informing us of your withdrawal.

Return address: Cowboykid Sp. z o.o. warehouse, ul. Techniczna 2, warehouse no. 29, 05-500 Piaseczno, Poland. We do not accept cash-on-delivery returns.

You bear the direct return cost where you were informed of that cost before purchase. For bulky goods, the estimated return cost must be provided before checkout. You are responsible only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will refund payments due under applicable law, including the cost of the least expensive standard delivery offered for the order. We may withhold reimbursement until we receive the goods or you provide evidence of return, whichever occurs first.

Faulty or non-conforming goods

EU consumers have a minimum two-year legal guarantee. If goods are faulty, not as described or otherwise non-conforming, contact reklamacje@cowboykid.pl with the order number, a description and photographs where helpful. Statutory remedies may include repair or replacement free of charge and, where appropriate, a price reduction or refund.

This summary does not limit any mandatory consumer rights. National law may provide additional protection. See the EU guidance on returns and legal guarantees.