Frequently asked questions

Contact customer service as soon as possible. A change may be possible before processing begins; after dispatch, the return procedure and applicable withdrawal rights apply.

The answer depends on whether you are exercising the right of withdrawal or reporting a defective product. See the Returns and complaints page for the applicable rules before sending the item.

Pack returned goods securely and use a tracked service. If damage occurs in transit, keep the dispatch receipt and photographs and contact the carrier and our customer service team.

Record the condition with photographs, note the courier company and tracking number, and contact customer service. We will tell you what evidence is required for the carrier claim.

Photograph the packaging before opening it and ask the courier to note visible damage in the delivery record where possible. Keep all packaging and contact us promptly with your order number.

The cost is calculated from the destination country, product size, weight and quantity. Select the country in the cart or checkout to see the available method and current price.

Check the tracking link first. If there is no update or the estimated date has passed, contact customer service and include your order number and tracking number.

The methods available for your country are shown during checkout. Choose one of the secure options displayed there; availability can vary by destination and order value.

The timing depends on the selected payment provider. The payment summary is displayed before the order is placed and is repeated in the order confirmation.

Keep the packaging, take clear photographs of the parcel and product, and contact customer service with the order number and SKU. We will explain the next steps for a return, replacement or complaint.

Available methods are displayed after you select the destination country and enter the delivery address. Small items may travel as parcels, while long or heavy products may require freight delivery.

The staff of the Helpline are available from Monday to Friday, from 8.00 p.m. – 16.00.

Email bok@cowboykid.pl and include the order number or product SKU when relevant. Messages can be sent at any time and are answered on business days.

Yes. Delivery is available to supported European destinations. Select your country in the cart or checkout to see the available method, price and estimated delivery time.

No. Adding an item to the cart does not reserve stock. Availability is confirmed when the order is accepted and may change before checkout is completed.